To Our Guests,

Metropolis Resort has been diligently keeping up to date with information from various sources regarding COVID-19. As an organization, guest and employee safety is always our top priority. Following guidance from the Centers for Disease Control and Prevention, the Metropolis Resort including Action City, Chaos Water Park, and The Pub will be temporarily closed until May 1st.

The hotel will still be open during this time, however the parks and restaurants will be closed. Metropolis Resort has adjusted our cancellation policy to support individuals and families in making health-conscious decisions for arrivals through April 30, 2020. Guests with reservations during this time may reschedule their current booking to a new date. Please be aware that rates may change depending on the date. Reservations made without a deposit that chose to cancel may be canceled without charge. Reservations made as an Advance Purchase or Pay Now & Save with deposit will be allowed to cancel with the deposit placed on a gift card usable towards future stays.

To cancel your reservation, please call the reservations office or email us. The phones and emails will be monitored during this time to book future stays or answer any questions that you might have.

We appreciate your patience during this critical time. We are all in this together.

Metropolis Resort

Enhanced safety measures by all departments:

  • Mandated use of gloves by all cleaning staff
  • Use of high-volume sanitizers on all equipment and common areas with an increased focus on luggage carts, keypads, pens, countertops, doors, handles, chairs, public restrooms, and elevator.
  • Additional hand sanitizer stations in all areas of the Resort
  • Signage reminding guests and employees to wash hands frequently and properly
  • Single-use items for additional dining safety

All these safety measures are added on top of our already strict cleaning and sanitizing regimes in place for all departments. As always, thank you to all our guests and employees who continue to make Metropolis Resort an extraordinary place in the Eau Claire community.

 Also, the CDC provides more information for travel at the link below.

Tips from CDC

Each of us plays a critical role in preventing the spread of COVID-19. Healthy hygiene is a must for all. Here are some steps from the CDC to protect yourself.

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
Avoid close contact

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Wear a face mask if you are sick

  • If you are sick:  You should wear a face mask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a face mask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a face mask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a face mask unless you are caring for someone who is sick (and they are not able to wear a face mask). Face masks may be in short supply and they should be saved for caregivers.
Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.