Questions about the Metropolis Resort?
Click on the questions below to view the answer.
- Do you require a deposit when I check in?
Credit cards are required to check-in. Your card will be authorized for 10% of your entire stay.
- When is Check-Out Time?
Check-out time is prior to 11am. As our guest, please feel free to enjoy the waterpark until closing of the day you check-out. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car.
- When is Check-In Time?
Check-in time begins at 4pm or as rooms become available. However, you are welcome to play in the waterpark as soon as it opens. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Stop by the hotel front desk to let us know you’re here and pick up your waterpark wrist bands. There are lockers, showers, and changing areas available for your use in the waterpark. We will be getting room(s) ready while you enjoy our amenities!
- What is the $7.95 resort fee?
The resort fee is charged on a per-night basis and is already calculated into your total stay, categorized under “other charges”. The resort fee covers the following amenities: Admission to Chaos Water Park for each registered hotel guest, continental breakfast, high-speed Wi-Fi, parking, daily newspaper (available at the Hotel front desk), on-site fitness center, daily pass to Gold’s Gym, local calls, incoming faxes, and business center.
- Can I check in early?
We will do our best to accommodate an early check-in request but we will NOT guarantee it. Standard check-in time is 4pm. We can guarantee early check-in (1pm) or late check-out (1pm) for an additional $50 charge each.
- What forms of payment do you accept?
Credit cards are the preferred methods of payment. Metropolis Resort accepts: Visa, MasterCard, Discover, and American Express. Direct billing must be set up a minimum of 2 weeks prior to arrival. We do NOT accept checks.
- Do you accept debit cards or check cards?
Yes. When using a debit or check card, the card will be authorized for 10% of your entire stay for incidentals upon check-in. Metropolis Resort is not liable for any overdraft fees that may be incurred because of an authorization of funds.
- Can I pay for someone else’s room if I’m not staying at the resort?
Yes! To ensure the proper safety of our guests we do require a Credit Card Authorization Form to be filled out by the authorized credit card holder prior to the guests arrival. We ask that you please provide us with a copy of the front and back of the credit card intended for payment as well as a copy of the credit card holders photo ID. Once we have received this form we will apply the appropriate charges to the credit card intended for use. Please note that a valid credit card is still required at check-in; the Credit Card Authorization form DOES NOT serve as a substitution to our policy.
Click here to print our credit card authorization form
- Can I bring outside food and beverages to the hotel?
You are more than welcome to bring food and beverages into your hotel room. Due to Wisconsin State Law (SS196.07 and 125.36), The Metropolis Resort is legally liable for any items consumed within the resort in public areas. We cannot permit guests to bring any food or beverages (not purchased within the resort) into any public areas.
- Do you allow pets?
The Metropolis Resort does NOT allow pets in any guest room to ensure cleanliness and safety for all guests. Certified service dogs are allowed. If you are still looking at bringing your pet along, we recommend contacting Paws and Claws, a boarding facility located only 5 minutes from the Metropolis.
- Do you allow smoking?
Metropolis Resort is a completely smoke-free facility. There are designated smoking areas outside of the Resort.
- Is Chaos Water Park admission included with overnight stays?
Yes, admission to Chaos Water Park is included for each registered hotel guest. Your admission passes are valid the day of check-in through the day of check-out. Click here to view water park hours.
- What is your cancellation policy?
Notification of cancellation must be received 24 hours before check-in for a Sunday – Thursday reservation. Reservations for Fridays, Saturdays, holidays or special event dates must be cancelled 72 hours before check-in. Any reservations not cancelled within the 72 & 24-hour time frames will be charged for the first night’s stay.
- Is is possible that our rate will change after we've booked?
Room rates are locked in upon booking and may not be varied upon check-in or check out. Rates quoted do not include the 13.5% occupancy tax and $7.95 resort fee.
- How old do you have to be to check-in at the Metropolis Resort?
The minimum age to register at our resort is 21.